Infrastructure Services Field engineer at CompuCom
34+ years experience in Information Technology as a IT Analyst-Data Center/Infrascrfucture Operations, Server and Network administrator, IT Specialist; adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges.Detail-oriented and resourceful, organizing and completing projects, ability to multi-task effectively.documentation of software process’s and projects,System software and applications.Migration and implementation in medium-large-scale environments 500-5000+. Specialties: email@example.com , Active Directory (A.D.).Windows "Data Center"server NT 3.51,NT 4.0,2000, 2003, 2008, 2012, VERITAS-Net-Backup, SMS, MOM-SCOM 2005, 2007, Acronis - Advanced server backup & restore project with bare metal restore to same or dis-similar server hardware w/ driver- Pac driver injection, Windows:2000, Enterprise-2003, 2000, 2008, 2012 server, XP, Windows 7, 8, HP,Compaq, Dell, IBM, Exchange MS.Mail, 5.5,2003-2007,2010, Symantec-Sep11 VERITAS-Backup Exec, Remedy-6-7, Antivirus-Symantec,McAfee ePO 4, McAfee Virus Scan Enterprise 7.8i,McAfee, -MCSE-W2K,MCP,A+;1-28-1994,Dell Cert's-Pending, Server 2000, 2003, 2008, Itil V3.0. Microsoft Certified IT Professional (MCP) 28-Aug-95 Imaging:-Symantec-Ghost, Acronis, M.S. Microsoft SCCM,Altiris,Drive Image Pro, Specialties: Microsoft Server 2003 - 2008, 2012 Administration, Microsoft Client Computer Imaging and Deployment-RIS IT Technical Services team and provide enterprise-wide operations support for the Windows server infrastructure. •Provide operational support for Windows server infrastructure projects.Server hardware,virtualization,firmware/ driver maintenance, provisioning,DR activities -Windows Server system administration, configuration, and patch updates -Windows virtual OS builds and template creation and deployment -Windows server OS problem resolution and change management
Server Administrator-Server build team and operations, Server Data Center, • Built out approximately 100+, 250 HP dl 580, DL380 and BL20 servers, and VMWARE ESX110+ Virtual Machines built and using HP Smart Start SIMM, 20-85+ at DR site in Bryan, TX. • Liaison to Architect, business groups requirements for their servers, during server builds and during operations. document TransCanada project status and technical instructions for building Physical & Virtual Servers. • Microsoft AD, experience setting up user accounts, maintenance, permissions in DMZ1, DMZ2, and main production and Test DMZ’s. • Created and published documentation of software processes, project of Server build process for HP Smart Start, RDP, VM-Ware ESX, for TransCanada and new I.T. employees. Support & maintain Sox & Oxley, SKOC. • Deployment at new Datacenter build and deployment utilizing APC’s new Rack cooling system. • Utilized Robocopy to backup or copy data from one server to another to support DBA or business group requirements. • Built out file and print servers per requirements from business units, built out clustered servers for Citrix-XP farms. • Modified and updated 2003 A.D. & exchange 2003 as required for Dispatched thru Service Desk- Help Desk remedy requests. • Built print servers 2003, 2008 as requested.
Accomplishments • Built datacenters for TransCanada, 110+ of the 250 physical servers, 50+ of the 150 VM-ware servers, and 25+ of the 85 more physical servers for D.R. site in Bryan, TX., 50 VM-ware for D.R. site. • Microsoft Active Directory, DNS, DHCP, Group Policy experience; setting up user accounts, maintenance, permissions, and communication. • Created documentation of technical instructions, software processes; completed project of server build process for HP. Smart Start, RDP, VM-Ware ESX, for current and new employees of TransCanada, Houston
Server/Network Admin. 2008 AD support & 2010 Exchange support at New park/Centre Technologies 05-2012 Active directory support, updated AD 2008 & Exchange 2010 new personnel and terminated leaving personnel 20 per day approx.
Sr. Tech, Trading floor support, VIP support
Newpark/CentreTechnologies Server/Network Admin.2008 AD support & 2010 Exchange support roles.
New Park Resources/RHI/Centre Technologies Server/Network Admin. 2008 AD support & 2010 Exchange support. 05-06/2012 Active directory support, updated AD 2008 & Exchange 2010 new personnel and terminated leaving personnel 15-20 per day approx.
Server/Network Admin. 2008 AD support & 2010 Exchange support.
Active directory support, updated AD 2008 & Exchange 2010 new personnel and terminated leaving personnel
A3/CumpuCom/Sabic Americas – 06 - 2012 Deskside/Server support Business- Network/Data Center) • Performed server and workstation updates and patches as required thru WSUS, Epo orchestrator or manually as required • Provided hardware installation, configuration, and troubleshooting support for servers/desktop Workstations • Supported 2 local sites approximately 250+ workstations, 8 - 2003 servers locally, client base, Batch scripting • Provided restores within 20 minutes, Laptop imaging
• Onsite-Field support for Aetna/Xerox clients, • SCCM Imaging, SCCM Backup & Restore, Avaya phone programming for clients & customers • day to day support tickets, setting up new users, assisting & moving clients, • converting clients to VM workstations-Laptops, using USMT tools, Backup & Restore, • returning old leased laptop to vendor, via Aetna's procedures, • moving users in their group to new positions, following up after, • resolving issues with other customers- Win7 migration pending, • customer-, workstation imaging issues, • Kiosk's- Issues-, ordered replacements, Avaya phone programming for clients & customers,
IT Analyst-Data Center/Infrastructure Operations , Cyrus1, Equity, plus other datacenters as required,
Rig data-Katy Server/Network Admin. 2008 AD support & 2010 Exchange support. , 04-05/2012 Install Polycom PBX system, pending arrival of quarter height server rack, Installed server rack, installed new server rack, installed APC smart UPS 1500, installed Dell 2900 server, Installed Print server role, assigned IP addresses two network printers, installed network print drivers on all users laptops. Configured all Polycom IP phones, tested & working.
I. T. Specialist/UHY Advisors/Stratosphere/Comcast 07-2013/07-2013.
• Server build out-110 physical HP. Gen-8 DL-380, Cisco, Juniper, servers rack & stack, 10 gig. G-bic connected, APC rack system, As part of a team of 4, in 10 days, kudos from Comcast & account exec.
Sr. Server Administrator and Supervisor • Supported 75 servers (2003 and 2000 MS Windows) and VERITAS LTO tape backup. • Provided oversight on desktop support and production process control. • Developed approximately 20+ images of all models of desktop and laptop, keeping all hot spares ready for deployment. Deployed XP vs. Windows 2000 for all production workstations. • Streamlined baseline configurations for business, production control (“Paragon Process control”), and laptop and server standards allowing these units to be redeployed with minimal re-configuration. • Improved standards for server room; building new rack mounted documentation vs. existing stack-mounted server with Dell Rack Advisor software. • Increased the efficiency and effectiveness of server work areas by initiating the re-organization of Service Desk-helpdesk area from 2 to 4 installed cubicles and 2 new desks for back office server room. • Solved problems and corrected issues with network card configurations as dictated by CRC errors; managed 23+ HP Pro-Curve 2600 series switches-Fiber network remotely and VIOP Shoretel manager. • Locked down all unused ports in common areas. • Microsoft AD, experience setting up user accounts, maintenance, permissions. • Recommended (and currently being implemented) the upgrading HP Pro-Curve switch uplinks from copper CAT5E to fiber cable-Single mode + GBICs. • Led the team’s disaster recovery efforts by setting-up VERITAS back-up-net back-up for local servers, process control databases, server and workstation build software and other databases utilized for plant operations. • Implemented disaster recovery by replacing and recovering crashed hard drive -0 on PDC 2003 server and completing drive recovery “raid 5 drive set complete”. • Managed and supported print servers 2003, 2008 for local 150 users.
Sr. Server AD administrator, I.T. Support- greater Baghdad, Iraq region, Camp Victory, Camp iron horse, Camp stryker, Camp Taji, Camp liberty,
Ready for Perm & contract work-ASAP, Back from Engagement installing Cisco C220 server, VMware ESX5-I, environments, Installed virtual servers in to environments, MS-2012 & 2008 servers,
Level 2 engineer /Misource /dimension data, Dijon France, Eastbourne,UK London. 10-2013/12-2013 • Cisco c-220 server installation, install VMware 5, ESXi 5, install all firmware updates for cisco Suresh, install of the apps to virtual environment, of 2012 Microsoft 2008 servers. Reference Fabian Goby. • Install Cisco servers C-220 servers rack mounted, • Cisco switch ports, • connected use a browser for configuration of servers • installation of this all firmware updates, • installation VMware Esx5I, • installation of Ovf's into VmWare environmentenvironment,. • Completed sites in Dijon France and Eastbourne UK London.
• Premier support to CEO, VP, CFO, VIP's, CTO, Directors, Managers, and high end user's at headquarters locations • Evaluate & Instituted new and existing technologies for efficient use of corporate resources, Acronis Cloud backup & restore • Project; Rolled out Acronis Imaging and server backup installation, support, management of backups local and to Cloud services, • Server and desktop management, Imaging, backup, and restore. • Rolled out Acronis Project; Installed, Configured, Server-DC, Exchange 2008, Full Back up- EOB - weekly and Incremental-EOB- Daily, o Disk to Disk, Replication to cloud services = 6-8 TB, 12-13 months storage. o Bare Metal restore, w/ driver-Pac injection for similar /dis-similar server hardware. • Evaluated new and existing technologies for efficient use of corporate resources, & instituted Acronis Technologies, • Project; Rolled out Solar Winds; Installed, configured, built maps & Objects, ALL company sites, Network notification of Servers, Network gear-switches, routers , Core & Edge switches, + Data circuit, VM’s, w/ email notification on degradation, or down. • Language: English,Platform: x64,Location • Overnight prep & deployment to Tulsa offices for Eagle energy 35 laptop/desktop, • Support of geo and petro-chemical apps; Petra, Enertia, PHD win, IHS- Kingdom, Aries, Land Pro, Stim Plan, WEM, PI Dwight’s, • Wireless security, installation, Management. • RDP, VPN, and remote support Team Viewer, DW- Dame Ware, • MS. Win 7 64/32- bit, MS. Office 2010, Vista- 32/64, XP Pro.-32 • MS. Server- 2003, 2008, 26- domain servers, 6- VMware ESXi- 4.10-5.10, • IBM Desktop and Lenovo ThinkPad laptop environment, Win7 64 bit, MS. Office 2010, Gigabit MDF switch closets and server room, • Supported local site and 4 remotes approximately 250+ workstations, 26–2003/2008 servers locally, client base, New & Term employees AD support.
Server installation and support, installation and supporter of win7 supporting Adobe Designer software for product support, 25 to 30 employees,
IBM GLOBAL SERVICES, ENTERPRISE SERVICES FOR MICROSOFT TECHNOLOGIES (ESMT) – HOUSTON, TX. Servr&Network Administrator and Consultant – Mar.1999-Aug. 2001* (Top Secret clearance: Sipernet, Nipernet, Relcan, 21net, Peaknet networks on all bases)
1 256,000+ clients/users; approx. 550 servers. Software process and documentation of projects. Duties for Halliburton included the maintenance of Exchange 5.5, Windows NT 4.0, and Windows 2000. Performed daily Symantec-Arc Serve and VERITAS/Volume Manager support. 2 DLT tape, VERITAS/Volume Manager support. For backups of thirty-seven servers and 25000 clients, HP-Compaq Network Appliance Filers A.D. for resetting account passwords for new accounts or User Manager was utilized for password resetting and disabling of the accounts of departing personnel. IBM mainframe connectivity for IBM clients.
Rob Burross Owner, FiveDog Technology As a member of the Help Desk staff, Peter was diligent in his efforts to resolve the myriad of issues involved with supporting the LAN clients, resulting in an improved operational record and customer perception of the entire IT staff